Global Africa Network - Claims Services

At the heart of our service lies our claims team—an essential part of Global Africa Network. That’s why we invest in top-tier claims professionals who bring expertise, dedication, and a customer-first mindset to every case.

At Global Africa Network, the claims process is more than just handling paperwork—it’s the defining moment where we deliver on our promise. Whether before, during, or after a loss, we are fully committed to providing an outstanding claims experience that reflects our values of trust, transparency, and excellence.

Our claims philosophy is rooted in problem-solving. For complex and high-value policies, we focus on identifying the most effective solutions through broad, strategic thinking. We believe in building lasting trust through consistent service, clear communication, and timely action. We maintain a “no-surprises” approach—ensuring clarity and eliminating uncertainty at every stage.

We understand that claims aren’t just financial transactions—they’re moments to rebuild trust and strengthen relationships. That’s why we work closely with clients and brokers, bringing together an integrated team of claims specialists, underwriters, risk consultants, and service professionals to deliver the best outcome.

When a loss is reported, we act fast:

• We acknowledge your claim quickly and provide key contact details.

• For major incidents, a dedicated expert will promptly reach out to guide you through next steps.

• We aim to confirm coverage details early, offering reassurance and clarity.

• Our goal is to process and pay claims as efficiently as possible.